Shipping Policy

1. Order Processing

Orders are processed after payment authorization, provider verification, product availability review, and any applicable supplier or compliance review.

Processing times may vary based on product type, supplier requirements, order volume, inventory availability, shipping method, and verification status. Some orders may require additional review before fulfillment.

Orders are generally processed during normal business days, excluding weekends and holidays. Placing an order does not guarantee same-day processing or shipment.

2. Professional and Approved Shipping Addresses

Products available through Numa Medi Solutions are intended for approved professional use. Orders may be shipped only to verified business, practice, clinic, or approved professional addresses.

Numa Medi Solutions may decline to ship to residential addresses, P.O. boxes, freight forwarding services, unverified locations, restricted areas, or addresses that do not meet supplier, carrier, or compliance requirements.

Customers are responsible for providing complete and accurate shipping information at the time of order.

3. Shipping Methods and Carriers

Numa Medi Solutions may use third-party carriers, supplier shipping networks, fulfillment partners, or direct supplier shipments to fulfill orders.

Available shipping methods may vary based on:

• Product category
• Supplier requirements
• Shipping destination
• Temperature-control requirements
• Carrier availability
• Order size or weight
• Compliance restrictions
• Delivery timing requirements

Shipping options and costs may be displayed during checkout or communicated during order processing when applicable.

4. Supplier-Direct and Split Shipments

Some products may ship directly from supplier partners or third-party fulfillment providers. Orders containing multiple products or supplier sources may ship in separate packages.

If an order ships in multiple packages, each shipment may have a separate tracking number, delivery date, and carrier.

Numa Medi Solutions is not responsible for delays caused by supplier processing times, carrier delays, inventory shortages, weather events, customs issues, regulatory holds, or other circumstances outside of our control.

5. Shipping Costs

Shipping costs may vary based on the shipping method, destination, carrier rates, supplier requirements, product category, packaging requirements, temperature-control needs, and order size.

Shipping fees, handling fees, cold-chain packaging fees, supplier fees, or other applicable shipping-related charges may be added to the order total.

Unless otherwise stated in writing, shipping charges are non-refundable once an order has been processed, fulfilled, or shipped.

6. Temperature-Sensitive and Cold-Chain Products

Certain products may require refrigerated, frozen, insulated, expedited, or temperature-controlled shipping.

For temperature-sensitive products, customers are responsible for ensuring that someone is available to receive the shipment promptly upon delivery. Products should be opened, inspected, and stored according to applicable supplier or product handling instructions immediately after receipt.

Numa Medi Solutions is not responsible for product degradation, spoilage, reduced integrity, or loss caused by delayed unpacking, missed delivery attempts, improper storage, exposure after delivery, or failure to follow product handling instructions.

7. Delivery Times

Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated in writing.

Delivery times may be affected by:

• Carrier delays
• Weather events
• Holidays
• Supplier fulfillment schedules
• Product availability
• Incorrect or incomplete shipping information
• Restricted delivery locations
• Compliance or verification review
• Temperature-controlled shipping requirements
• Events outside of Numa Medi Solutions’ control

Numa Medi Solutions is not liable for losses, damages, or delays caused by third-party carriers or circumstances beyond our reasonable control.

8. Tracking Information

When tracking information is available, it may be provided by email, through the platform, or by another communication method.

Tracking updates are controlled by the carrier or fulfillment provider. Numa Medi Solutions is not responsible for carrier tracking delays, missed scans, inaccurate tracking updates, or carrier system issues.

9. Signature Requirements

Some orders may require an adult signature, provider signature, business signature, or authorized recipient at delivery.

If a signature is required and no authorized recipient is available, the carrier may attempt redelivery, hold the package, return the shipment, or follow its own delivery procedures.

Customers are responsible for monitoring tracking information and making arrangements to receive shipments when required.

10. Missed Deliveries, Refused Shipments, and Undeliverable Packages

Customers are responsible for accepting delivery and ensuring that the shipping location is available to receive the order.

If a shipment is missed, refused, returned, delayed, or deemed undeliverable due to customer error, incorrect shipping information, failure to receive the shipment, or refusal of delivery, the order may not be eligible for refund or replacement.

Additional shipping, handling, return, restocking, supplier, or replacement fees may apply.

11. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout or during order placement.

Numa Medi Solutions is not responsible for lost, delayed, returned, or misdelivered orders caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an address correction is possible after an order is placed, additional carrier fees or processing delays may apply. Address changes are not guaranteed once an order has entered fulfillment or shipment.

12. Damaged, Missing, or Incorrect Shipments

Customers should inspect all shipments immediately upon delivery.

If an order arrives damaged, incomplete, or incorrect, the customer must contact Numa Medi Solutions within 3 business days of delivery.

To review the issue, Numa Medi Solutions may require:

• Order number
• Customer name and practice name
• Description of the issue
• Photos of the product
• Photos of the shipping box and packaging materials
• Photos of packing slips, labels, or shipment documentation
• Any other information reasonably needed to investigate the claim

Failure to report damaged, missing, or incorrect items within 3 business days of delivery may result in denial of the claim.

13. Lost or Stolen Packages

If tracking shows that an order was delivered, but the customer cannot locate the package, the customer should first check with staff, building management, mailroom personnel, nearby delivery areas, and the carrier.

Numa Medi Solutions is not responsible for stolen packages, misplaced packages after confirmed delivery, or packages received by unauthorized individuals at the delivery location.

At our discretion, Numa Medi Solutions may assist with carrier investigations or supplier shipment reviews, but replacement, credit, or refund is not guaranteed.

14. Backorders and Product Availability

Product availability is subject to change without notice. Some products may be temporarily unavailable, delayed, discontinued, restricted, or placed on backorder.

If an item is unavailable or delayed, Numa Medi Solutions may offer one or more of the following options:

• Hold the order until the item becomes available
• Ship available items separately
• Substitute an approved alternative, if available and authorized
• Issue an account credit
• Issue a refund for the affected item
• Cancel the affected portion of the order

15. Shipping Restrictions

Certain products may be subject to shipping restrictions based on supplier requirements, state regulations, professional licensing requirements, carrier limitations, temperature-control requirements, or other compliance considerations.

Numa Medi Solutions reserves the right to restrict, delay, cancel, or decline shipment of any order that does not meet applicable shipping, supplier, licensing, or compliance requirements.

16. International Shipping

Unless otherwise approved in writing, Numa Medi Solutions does not guarantee international shipping availability.

International orders, if accepted, may be subject to customs duties, taxes, import requirements, regulatory restrictions, additional documentation, extended processing times, and carrier limitations.

Customers are responsible for understanding and complying with any applicable import, licensing, customs, or regulatory requirements in their location.

17. Product Handling After Delivery

Once an order is delivered, the customer is responsible for proper storage, handling, and use of all products.

This includes promptly retrieving packages, following temperature-control instructions, storing products according to supplier guidance, and ensuring that products are handled only by authorized personnel.

Numa Medi Solutions is not responsible for product damage, degradation, spoilage, loss, or reduced integrity caused by improper handling after delivery.

18. Policy Changes

Numa Medi Solutions may update this Shipping Policy from time to time. When changes are made, the effective date listed at the top of this policy will be updated.

Continued use of the platform or placement of orders after this policy is updated means you acknowledge the updated policy.

19. Contact Us

For shipping questions, delivery issues, damaged shipments, missing items, or order tracking support, contact Numa Medi Solutions at:

contact@numamedisolutions.com