Refund & Returns Policy

1. Professional-Use Products

Products available through Numa Medi Solutions are intended for professional use by approved providers and qualified healthcare practices. Because many products may be sensitive, regulated, temperature-controlled, sterile, perishable, supplier-restricted, or intended for professional handling, returns and refunds are limited.

Numa Medi Solutions reserves the right to deny any return or refund request that does not meet this policy, supplier requirements, product integrity standards, or applicable compliance requirements.

2. All Sales Are Subject to Review

All orders are subject to review, provider verification, supplier approval, inventory availability, payment authorization, and compliance requirements.

Numa Medi Solutions may cancel or decline an order if:

• Provider eligibility cannot be verified
• Required documentation is missing or incomplete
• A supplier declines or cannot fulfill the order
• A product is unavailable or discontinued
• Payment cannot be processed
• The order appears fraudulent, unauthorized, or non-compliant
• Shipment to the requested location is restricted or unavailable

If Numa Medi Solutions cancels an order before fulfillment, the customer may receive a refund or account credit for the affected amount.

3. Order Cancellations

Order cancellation requests must be submitted as soon as possible after an order is placed.

Cancellation requests may be approved only if the order has not yet been processed, submitted to a supplier, packed, shipped, fulfilled, or otherwise prepared for shipment.

Once an order has entered processing, fulfillment, supplier handling, or shipment, it may not be eligible for cancellation.

4. Non-Returnable Items

Due to product integrity, safety, regulatory, and supplier requirements, the following items are generally not eligible for return or refund:

• Opened products
• Used products
• Products with broken seals or damaged packaging
• Refrigerated, frozen, temperature-sensitive, or cold-chain products
• Sterile products
• Perishable products
• Special-order products
• Custom or made-to-order products
• Products shipped directly from supplier partners that are marked final sale
• Products that cannot be resold or restocked due to compliance, safety, or quality-control standards
• Products returned without prior written authorization
• Products returned outside the approved return window
• Products damaged after delivery due to improper storage, handling, or use

Numa Medi Solutions may determine, in its sole discretion, whether a product is eligible for return based on the product type, supplier requirements, product condition, and applicable standards.

5. Return Eligibility

A return may be considered only when all of the following conditions are met:

• The return request is submitted within 7 business days of delivery
• The product is unopened, unused, and in its original packaging
• The product has not been tampered with, damaged, exposed, or improperly stored
• The product is not temperature-sensitive, sterile, perishable, final sale, special order, or otherwise restricted
• The return is approved in writing by Numa Medi Solutions before the product is shipped back
• The customer follows all return instructions provided by Numa Medi Solutions

Sending a product back without written return authorization does not guarantee a refund, replacement, or credit.

6. Damaged, Missing, or Incorrect Orders

If an order arrives damaged, incomplete, or incorrect, the customer must contact Numa Medi Solutions within 3 business days of delivery.

To review the issue, Numa Medi Solutions may require:

• Order number
• Customer name and practice name
• Description of the issue
• Photos of the damaged product
• Photos of the shipping box and packaging materials
• Photos of packing slips, labels, or shipment documentation
• Any other information reasonably needed to investigate the issue

If the issue is confirmed, Numa Medi Solutions may provide a replacement, account credit, refund, or other resolution at its discretion or according to the applicable supplier policy.

Failure to report damaged, missing, or incorrect items within 3 business days of delivery may result in denial of the claim.

7. Shipping Issues

Numa Medi Solutions is not responsible for delays caused by carriers, weather events, incorrect shipping information, missed delivery attempts, customer refusal, restricted delivery locations, or circumstances outside of our control.

Customers are responsible for providing accurate shipping information at the time of order.

If a shipment is returned, delayed, lost, refused, or undeliverable due to incorrect or incomplete customer-provided information, the order may not be eligible for a refund. Additional shipping, handling, restocking, or replacement fees may apply.

8. Refunds

Approved refunds may be issued to the original payment method or as an account credit, depending on the order, product type, supplier policy, and circumstances of the request.

Refunds may exclude:

• Original shipping charges
• Return shipping charges
• Handling fees
• Payment processing fees
• Restocking fees
• Supplier fees
• Any portion of the order already fulfilled or shipped

Refunds are typically processed within 7 to 10 business days after approval. Depending on the payment processor or financial institution, additional time may be required for the refund to appear on the customer’s account.

9. Account Credits

In some cases, Numa Medi Solutions may issue an account credit instead of a refund. Account credits may be used toward future eligible purchases through the Numa Medi Solutions platform.

Account credits are not redeemable for cash unless required by applicable law.

10. Restocking Fees

Approved returns may be subject to a restocking fee. The amount of the restocking fee may vary based on the supplier, product category, order size, shipping requirements, and condition of the returned product.

Any applicable restocking fee will be deducted from the approved refund or credit amount.

11. Supplier-Specific Policies

Some products available through Numa Medi Solutions may be fulfilled by supplier partners or subject to supplier-specific return, refund, replacement, shipping, or cancellation policies.

Supplier-specific policies may limit or override certain return or refund options. Numa Medi Solutions will review requests according to this policy and any applicable supplier requirements.

12. Product Storage and Handling After Delivery

Customers are responsible for properly receiving, storing, and handling products after delivery.

Numa Medi Solutions is not responsible for product damage, degradation, spoilage, loss, or reduced product integrity caused by:

• Improper storage
• Failure to refrigerate or freeze products when required
• Delayed unpacking after delivery
• Exposure to heat, cold, moisture, sunlight, or contamination
• Mishandling by the customer, staff, or third parties after delivery
• Failure to follow supplier or product handling instructions

Products affected by improper storage or handling after delivery are not eligible for refund, return, or replacement.

13. No Refunds for Compliance Restrictions After Purchase

Customers are responsible for ensuring that purchased products are appropriate for their practice, professional license, state requirements, business model, and intended professional use.

Numa Medi Solutions is not responsible for refunding orders due to a customer’s later determination that a product is not suitable for their practice, is restricted by their internal policies, or cannot be used under their professional, state, or business requirements.

14. Platform Access, Application, and Service Fees

Any platform access fees, application fees, administrative fees, service fees, or setup fees are non-refundable unless otherwise stated in writing.

If an account is suspended, restricted, or terminated due to violation of platform terms, supplier requirements, payment issues, compliance concerns, or misuse of the platform, fees already paid may not be refundable.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact Numa Medi Solutions first to resolve any order, billing, shipping, product, or account issue.

Filing a chargeback or payment dispute without first attempting to resolve the matter may delay resolution and may result in account review, order holds, or temporary restriction of platform access while the dispute is investigated.

16. Policy Changes

Numa Medi Solutions may update this Refund & Return Policy from time to time. When changes are made, the effective date listed at the top of this policy will be updated.

Continued use of the platform or placement of orders after the policy is updated means you acknowledge the updated policy.

17. Contact Us

For refund, return, cancellation, damaged shipment, or order issue requests, contact Numa Medi Solutions at:

contact@numamedisolutions.com